Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Carmarthen | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This policy explains how Pharmacy Weight Loss Carmarthen collects, uses, and safeguards your data in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Carmarthen is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Carmarthen and across the UK. As a registered pharmacy, we act as the Data Controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following categories of information:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health information: Medical history, weight, BMI, current medications, and any information provided through our consultation forms
Payment details: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health information is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist-led consultation process
To dispense and process your prescription or pharmacy medication
To arrange delivery of your order, which is typically completed within 1 working day once approved by our pharmacist
To communicate with you regarding your treatment, order status, or follow-up care
To maintain accurate pharmacy records as required by GPhC regulations and UK law
To comply with legal and regulatory obligations

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and for health data, the provision of healthcare or treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we may use include:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand website traffic and user behaviour in an anonymised form
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: GPs or other clinicians where it is necessary for your care or safety
Delivery partners: Courier services who require your name and address to fulfil your order
Payment processors: Secure third-party providers who handle transaction data on our behalf
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to share information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain your personal and health records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines, or longer where required by law. All data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data where appropriate, and the right to object to or restrict certain types of processing. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

Pharmacy Weight Loss Carmarthen | GPhC No. 9012511